1- Order Confirmation and Payment:
- Orders are confirmed only upon receipt of 50% advance payment. Until this is made, no orders will be processed or shipped.
2- Cancellations:
- We do not allow cancellations once the order is confirmed and payment is made.
3- Refunds:
- Since all products are specifically sourced for you, we do not offer refunds.
- Refunds are only applicable in the rare case of failure to deliver within the promised timeline or for defective/damaged items.
4- Returns:
- Returns are accepted only for products that arrive damaged or defective. Customers must notify us within 48 hours of delivery to initiate a return process.
