Question What is Brands at Your Doorstep (BYDS)?
Answer

 BYDS is a concierge service that brings premium U.S. brands, luxury products, and daily essentials directly to your doorstep in India. We handle everything—from sourcing and purchasing to inspection and delivery—so you can enjoy a hassle-free shopping experience.

Question Are the products genuine?
Answer

 Yes, all products sourced by BYDS are 100% authentic. We ensure that every item is sourced directly from trusted U.S. retailers or brands.

Question How long does it take for my order to arrive?
Answer

Your order will be delivered within 10-15 business days from the time of confirmation and advance payment.

Question Do you deliver across India?
Answer

 Yes, we currently deliver to all locations across India.

Question Can I track my order?
Answer

 Yes, we provide regular updates on your order status, including tracking details once the product is shipped.

Question What if my order is delayed?
Answer

 In case of a delay, we will notify you immediately. If we fail to deliver within the promised timeline, you are eligible for a refund.

Question What payment methods do you accept?
Answer

 We accept a wide range of payment methods, including:

    • Cash on Delivery (COD)
    • UPI (Google Pay, PhonePe, Paytm, etc.)
    • Cryptocurrency (Bitcoin, Ethereum, and more)
    • Credit/Debit Cards
    • Bank Transfers

 

Question How does the 50% advance payment work?
Answer

 To confirm your order, you need to pay 50% of the total amount upfront. The remaining 50% is payable upon delivery via COD.

Question What is your return policy?
Answer

Returns are only accepted for products that are damaged or defective. We ensure quality by sharing photos of your order before dispatch to avoid such issues.

Question Do you offer refunds?
Answer

 We do not offer refunds once an order is placed unless we fail to deliver on time. For damaged or defective items, we provide a resolution through returns or exchanges.

Question Can I order a product not listed on your website?
Answer

Absolutely! Through our concierge service, you can request any U.S. product. Simply fill out the form with the details, and we’ll source it for you.

Question Are there any hidden charges?
Answer

 No, we maintain complete transparency in pricing. The estimate you receive includes all costs, such as product price, shipping, and handling fees.

 

Question What if I need help placing an order?
Answer

 Our team is available 24/7 to assist you. Contact us via email, WhatsApp, or phone, and we’ll guide you through the process.

Question How can I contact BYDS for queries?
Answer

 You can reach us via:

Email: support@brandsatyourdoorstep.com

WhatsApp: +1-234-280-3738

Phone: +1-234-280-3738

 

Question Is my personal and payment information safe?
Answer

Yes, we prioritize your privacy and use secure payment gateways to ensure that all your information is protected.